{"id":11615,"date":"2026-07-29T00:19:30","date_gmt":"2026-07-29T08:19:30","guid":{"rendered":"https:\/\/www.punkhash.com\/?page_id=11615"},"modified":"2026-08-18T00:02:09","modified_gmt":"2026-08-18T08:02:09","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.punkhash.com\/es\/contact-us\/","title":{"rendered":"Cont\u00e1ctanos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11615\" class=\"elementor elementor-11615\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8679d55 e-flex e-con-boxed e-con e-parent\" data-id=\"8679d55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dad8689 elementor-widget elementor-widget-heading\" data-id=\"dad8689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f62807 e-con-full e-flex e-con e-child\" data-id=\"4f62807\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9d850e5 e-con-full e-flex e-con e-child\" data-id=\"9d850e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07ba398 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"07ba398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Frequently Asked Questions<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51781a2 elementor-widget elementor-widget-wd_accordion\" data-id=\"51781a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWill I receive the same product that I see in the picture?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"308\" data-end=\"439\">We strive to ensure that the mining machine you receive matches the product images displayed on our website as closely as possible.<\/p><p data-start=\"441\" data-end=\"743\">However, due to manufacturing batches, hardware upgrades, firmware updates, or supplier changes, minor differences in appearance may occur, including fan models, casing details, interface positions, or logo styles. These differences do not affect the machine\u2019s performance, hash rate, or functionality.<\/p><p data-start=\"745\" data-end=\"956\">Every unit is professionally tested before shipment to ensure stable operation and quality standards.<br data-start=\"846\" data-end=\"849\" \/>If you require a specific version or appearance, please contact our support team before placing your order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere can I view my sales receipt?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"246\" data-end=\"376\">After your order is successfully placed, an order confirmation and sales receipt will be automatically sent to your email address.<\/p><p data-start=\"378\" data-end=\"472\">You can also log into your account and view your receipt under \u201cMy Orders\u201d or \u201cOrder History\u201d.<\/p><p data-start=\"474\" data-end=\"658\" data-is-last-node=\"\" data-is-only-node=\"\">If you cannot find the email, please check your Spam or Junk folder first.<br data-start=\"548\" data-end=\"551\" \/>If you still need assistance, feel free to contact our support team and we will resend the receipt for you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I return an item?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"272\" data-end=\"463\">If you would like to return your order, please contact our customer support team as soon as possible after receiving the product and provide your order number along with details of the issue.<\/p><p data-start=\"465\" data-end=\"571\">Our team will help confirm your return eligibility and provide the return instructions and return address.<\/p><p data-start=\"573\" data-end=\"585\">Please note:<\/p><ul data-start=\"587\" data-end=\"970\"><li data-section-id=\"16ss8on\" data-start=\"587\" data-end=\"648\">Returned products must remain in their original condition<\/li><li data-section-id=\"1nha9q2\" data-start=\"649\" data-end=\"764\">Products that have been used, modified, disassembled, or damaged by the customer may not be eligible for return<\/li><li data-section-id=\"gzlppj\" data-start=\"765\" data-end=\"835\">Customized products or special orders are generally non-returnable<\/li><li data-section-id=\"z0lxl7\" data-start=\"836\" data-end=\"970\">Return shipping costs and possible customs fees are usually the buyer\u2019s responsibility unless the issue is caused by product defects<\/li><\/ul><p data-start=\"972\" data-end=\"1076\" data-is-last-node=\"\" data-is-only-node=\"\">Once the returned item is received and inspected, we will process the refund or replacement accordingly.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWill you restock items indicated as \u201cout of stock?\u201d\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"264\" data-end=\"373\">Some out-of-stock mining machines may be restocked depending on market availability and production schedules.<\/p><p data-start=\"375\" data-end=\"623\">Due to the high-demand and fast-changing nature of the cryptocurrency mining industry, inventory can be affected by chip supply, manufacturing cycles, and market conditions. Certain models may be temporarily unavailable or permanently discontinued.<\/p><p data-start=\"625\" data-end=\"692\">If you are interested in a specific product, we recommend that you:<\/p><ul data-start=\"694\" data-end=\"868\"><li data-section-id=\"1ct3sw3\" data-start=\"694\" data-end=\"755\">Contact our support team for the latest inventory updates<\/li><li data-section-id=\"tf9kse\" data-start=\"756\" data-end=\"810\">Subscribe to restock notifications or email alerts<\/li><li data-section-id=\"mre3db\" data-start=\"811\" data-end=\"868\">Follow our website for new arrivals and product updates<\/li><\/ul><p data-start=\"870\" data-end=\"988\" data-is-last-node=\"\" data-is-only-node=\"\">For discontinued or long-term unavailable models, we may also recommend alternative products with similar performance.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere to ship?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"295\" data-end=\"500\">Depending on inventory availability, our mining machines may be shipped from multiple global warehouses or partner distribution centers, including Hong Kong, Shenzhen, the United States, and other regions.<\/p><p data-start=\"502\" data-end=\"676\">We will arrange the most suitable shipping location based on the product model, stock status, and destination country to improve delivery efficiency and reduce shipping time.<\/p><p data-start=\"678\" data-end=\"749\">Tracking information will be provided once your order has been shipped.<\/p><p data-start=\"751\" data-end=\"763\">Please note:<\/p><ul data-start=\"765\" data-end=\"1014\"><li data-section-id=\"ahev87\" data-start=\"765\" data-end=\"833\">Different products may ship separately from different warehouses<\/li><li data-section-id=\"1pjwm2h\" data-start=\"834\" data-end=\"909\">International shipments may involve customs clearance and import duties<\/li><li data-section-id=\"gy8izr\" data-start=\"910\" data-end=\"1014\">Delivery times may vary depending on the destination country, shipping carrier, and customs processing<\/li><\/ul><p data-start=\"1016\" data-end=\"1164\" data-is-last-node=\"\" data-is-only-node=\"\">If you would like to confirm the shipping origin or shipping method for a specific miner, please contact our support team before placing your order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f226c7 e-con-full e-flex e-con e-child\" data-id=\"8f226c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4777fc3 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4777fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tCONTACT US FOR ANY QUESTIONS\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Information about us<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6255a elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"6c6255a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_1 ffs_default_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Contact Us<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='11615' \/><input type=\"hidden\" id=\"_fluentform_1_fluentformnonce\" name=\"_fluentform_1_fluentformnonce\" value=\"cdc6aee233\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/11615\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_names_first_name_' id='label_ff_1_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_1_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_email' id='label_ff_1_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_1_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_message' id='label_ff_1_message' aria-label=\"Your Message\">Your Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_message\" name=\"message\" id=\"ff_1_message\" class=\"ff-el-form-control\" placeholder=\"Your Message\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Submit Form\">Submit Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_1_errors' class='ff-errors-in-stack ff_form_instance_1_1 ff-form-loading_errors ff_form_instance_1_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_1_1 = {\"id\":\"1\",\"ajaxUrl\":\"https:\\\/\\\/www.punkhash.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_1_1\",\"form_id_selector\":\"fluentform_1\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":false,\"global_message\":\"\\u6b64\\u5b57\\u6bb5\\u5fc5\\u987b\\u5305\\u542b\\u6709\\u6548\\u7684\\u7535\\u5b50\\u90ae\\u7bb1\\u5730\\u5740\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"\\u8fd9\\u662f\\u5fc5\\u586b\\u680f\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9105cb5 e-con-full e-flex e-con e-child\" data-id=\"9105cb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e2e6a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c9e2e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"address\"><strong><img decoding=\"async\" class=\"img\" src=\"https:\/\/www.punkhash.com\/static\/css\/f-ico-1.png\" \/>Block A Level 8, Sky Park One City, Jalan USJ 25\/1B, 47650 Subang Jaya, Selangor,Malaysia<\/strong><\/div><div><strong><img decoding=\"async\" src=\"https:\/\/www.punkhash.com\/static\/css\/f-ico-3.png\" \/>+\uff0860\uff09116 999 5678<img decoding=\"async\" src=\"https:\/\/www.punkhash.com\/static\/css\/f-ico-1.png\" \/><\/strong><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5578d3c e-con-full e-flex e-con e-child\" data-id=\"5578d3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47eb3ef elementor-widget elementor-widget-google_maps\" data-id=\"47eb3ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=%E6%B7%B1%E5%9C%B3&#038;t=m&#038;z=10&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"\u6df1\u5733\"\n\t\t\t\t\taria-label=\"\u6df1\u5733\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Us Frequently Asked Questions Will I receive the same product that I see in the picture? We strive to<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11615","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/pages\/11615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/comments?post=11615"}],"version-history":[{"count":14,"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/pages\/11615\/revisions"}],"predecessor-version":[{"id":12533,"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/pages\/11615\/revisions\/12533"}],"wp:attachment":[{"href":"https:\/\/www.punkhash.com\/es\/wp-json\/wp\/v2\/media?parent=11615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}